Want Job Security? Become a Utility Player Pt. 3

In the first two segments of this series, I focused on why being a utility player can certainly increase one's chances of keeping their job if, and more likely when, their company is faced with tough economic conditions. Companies need and want people on board who will show a willingness to learn and do more and not simply retreat to the comfortable excuse of 'it's not my job." It's the utility player that stands out, demonstrates value and avoids the horror of being expendable when the corporate ax starts looking for dead wood.

So we get why being a utility player is important to the company, but what does it mean to the company's customers? Well that's when a utility player really shines! You see nothing in business happens without a customer. Customers need products. Customers need services. Customers have questions. Customers have concerns. Customers have needs that they don't even know they have yet. No matter what the case, utility players understand and appreciate the fact that the customer will always need something and they are willing to step up to the plate and help no matter when and where they are called to do so.

What if you were to approach your job and your customers with this simple phrase: "Whatever you need, feel free to call me and I will do everything I can do to help." Would you be viewed differently? Would your customers think positively or negatively about you? Even if you don't have the necessary skills, access, information or whatever it is that they need, you have something....a willingness to help. People remember that. People value that. People love and respect that.

So you say, "Steve you silly boy, I don't work with customers. I am held deep within the bowels of my corporate structure and never see the client. How can I possibly step up and be a utility player for those customers I never touch?"

To which my response is....nothing happens in a vacuum. We all work with customers. The only difference between you who may be locked deep inside the walls of your corporate fortress and me, the one who deals with the public virtually every day is not so different. We both serve the customer. The only difference is you serve your internal customer (co-workers, boss, managers, suppliers, vendors, etc.) and I server the external customer (those people who write us checks for the products and services we sell).

Being the go to person for either the internal or external customer is a powerful position. Utility players like you and me want to step up and play those positions if and when we are called upon to do so and sometimes....even when we aren't called to do so. Remember, utility players see a need, a gap or a something that just needs to happen and they don't wait for direction...they simply step up and take action. It's through these kinds of actions that both our customers and corporations begin to realize and appreciate the value having someone like us around.

As we draw this series to a conclusion I have a challenge for you. Ask yourself what it is that you could be learning, doing or attempting right now to add value and worth to your contribution to your organization right now? The answers are there if you Grasshopper are willing to hop a little further down the path to seek them out.

The challenge isn't really the question but the answer. And ultimately are you really willing to step up to the plate and be the utility player your management team, corporate ownership and ultimately your customers need you to be?

The answer can only be yours to give.

Ripple On!!!


P.S. If you liked this series and would be interested in learning more about becoming a utility player for your company or perhaps you lead a team and need some inspiration along this line for your team, we should talk. I have both personal coaching programs and corporate day trainings that I give in this area. Feel free to email me at steve@ripplecentral.com

Want Job Security? Become a Utility Player Pt. 2

On Monday's post I discussed how utility players have a better shot at keeping their jobs during trying economic times because the companies they work for can typically count on them more. They demonstrate more versatility, more willingness to learn and of course show their value through action by just plain doing more than the "average" employee. It is through their actions and their measurable willingness to take on more that makes it easy for management to know who to keep and who to let go when times are tough.

So how do you become a utility player?

Great question! In fact the first step to becoming a utility player for your company is by asking questions just like that and many more like:

How do I do more? How can I learn more? How can I develop the skill that this department or that department needs? Who do I need to shoulder up with to learn more? Who is willing to take the time to teach me? Who is struggling and needs help? What needs to be done that no one else wants to do? What gaps does my company have that I can fill? What skills do I possess that no one has yet seen? What would the boss like to see? What does the boss need? What does my team lack? Where are we dropping the ball as an organization? Where else can my skills and experience be used? Where is the mop?

The list of questions are actually endless. No matter what questions you may need to be asking, it's the answers to them that will give you the first clue as to how to identify and become one of your company's utility players. Think about it, who on your team right now steps up to ask these questions? I suspect few if any do....am I right?

The quickest way to get yourself noticed and appreciated by the higher ups is to start asking these questions and many more like them. Listen to what answers are given and then volunteer to step up and take a spot at helping in the areas that need help. Sure, sure, I can hear many of the naysayers now saying, "I already have too much on my plate. I could not possibly take on more. They don't pay me enough to do more." Blah, blah, blah.

I read somewhere recently that the average American worker only works an average of 5.5 hours per day (can't put my finger on the article at present but will update in the future if I can locate it again). The rest of the time is squirreled away playing on the Internet, text messaging, taking personal phone calls and a myriad or other non-work related activities. Is it any wonder why the excuses pile up? More work means less play and that makes Jack and Jane dull boys and girls.

No. It just means Jack and Jane are the easy first targets when it comes time to start slashing the red ink.

The choice is yours of course but I am here to tell you that demonstrating a willingness to learn and take on more will be one of the best ways to get yourself recognized, noticed and valued by the boss or business owner. Heck just asking some of the questions I have outlined above will set you so far ahead of the rest of the sheep that good things are bound to come from just asking.

Try it. What do you have to lose? The utility player isn't playing for the glory, they are just filling a role that needs to be filled. At minimum you pick up some more work experience that you might not otherwise have gotten and of course define yourself in the hearts and minds of those who matter as a "go to" guy or gal. Seems like a fairly even trade especially when it comes time to see who needs to stay and who needs to go. I myself would rather be the utility player that is uncuttable - what about you?

In my next post we will discuss how being a good utility player can help you Ripple your way to better, stronger relationships with your prospects and clients.

Ripple On!!!

Want Job Security? Become a Utility Player

The most valuable asset to a company is an employee with a willingness to learn. Why? Because people who demonstrate a willingness to learn, to try anything new, are quite simply more involved and engaged and often more committed to the company. These people often demonstrate the ability and versatility to take on new tasks, challenges and entirely new responsibilities and become people that the company depends on in times of need or forced change. I call these employees your utility players.

Much like in sports where a player is not only good in one position but is good in many positions, utility players have their place in the workplace as well. Utility players often play pivotal roles during trying economic times with their willingness to take on more responsibilities outside their job requirements. They step up to the plate to do the heavy lifting when most others retreat into the "it's not my job" hole of mediocrity.

If you look closely, I am sure you would find many faceless and nameless people who helped many of today's major corporations breakout from obscurity and become something in the marketplace. The thing is most utility players simply do the job that they see needs to be done, not simply the one before them. They aren't in it for the glory and fame and often are the least outwardly recognizable. But these little bright stars in the vast blackness of most corporate entities are almost always the most assured to be safe when corporate layoffs take place. Let's face facts, if you're the executive having to decide who to cut during a layoff do you want to cut the man or woman that just does their job (as outlined in the job description) or do you want someone who demonstrates their willingness to do more, take on more and perhaps get their hands a little dirty along the way?

The answer is obvious.

We will tackle how you become a utility player for both your company and your clients in an upcoming BLOG post. For today, I just wanted to get you thinking about how versatile you really are in your present job and just how close or far you may be from becoming one of your company's most treasured and valued utility players.

Ripple On!!!

Ripple Connection Question of the Week

"WHAT BOOKS HAVE
YOU READ RECENTLY?"

I have to admit it.....this is one my favorite connection questions of all time. It reveals a whole lot about a person as to their interests, their guilty pleasures and perhaps a bit of an insight as to whom they are as a person.

In order to use this question effectively, you have to be prepared with a follow up. Something like:

"I have not heard about that book can you tell me more about it?"

"Would you recommend it?"

"How are you using it in your business?" (Obviously we aren't talking about Harlequin Romance novels with this question. Well unless perhaps you are Bill Clinton - just kidding.)

"Oh I read that book too. Would you be interested in comparing notes?"

"If you liked that book might I suggest....."

The types of books one reads provides oodles of connection points and can enhance the relationship you either already have or hope to develop with the person you are talking to. Plus with a little refined question and answer you can understand where the person's interests reside and further add to the relationship value by making additional book suggestions with similar themes or concepts.

Try Rippling yourself to some new connections this week by using this question and let me know how it goes? Plus take a moment to answer the question right here and now! I would love to know what my readers are reading!

Ripple On My Friends!

Steve Harper
www.ripplecentral.com