Showing posts with label Smile. Show all posts
Showing posts with label Smile. Show all posts

Monday, March 02, 2009

The Blind Man Who Smiled

The cab pulled up in front of Starbucks and out popped the most beautiful German Sheppard I had ever seen. It stood proud beside the parked car patiently waiting for her charge. I watched from my seat near the window fascinated by the dog's immense patience despite the noisy traffic whirling about.

A moment or two passed and then I saw a man I would guess to be in his sixties hastily make his way out of the back seat. He instantly caught my attention because of the incredible smile he had on his face; likely a result of his conversation with the cab driver. With two computer type bags wrapped around his shoulders the dog began leading him toward the door.

As they approached a young man hesitantly waited and opened the door. The blind man said thank you but the young man said nothing. The look on his face was one of impatience or was it impatient pity, I am not sure. The blind man's smile disappeared from his face as his greeting was not reciprocated and my heart instantly sank.

He felt his way towards the table immediately to the left of the door. His dog, now realizing they would not be moving from this spot quietly sat down as the very professionally dressed man set his bags on the chair. He instantly reminded me of someone who had been in the military as he stood straight at attention seemingly waiting for someone.

He checked his pocket watch with his fingers, verifying the time at least two or three times. He reached down at least twice to make sure his cell phone was on and that he could hear it. He straightened his tie and continued to wait, standing straight as an arrow the whole time.

I don't know how many people passed by this man in the few minutes I watched the scene unfold, maybe ten. Most people seemingly found a convenient place to direct their eyes as if looking at him would somehow be rude. Others blew by him in their rush to get their coffee I was worried that at least on one or two occasions the poor man was going to be run into. Still others threw a disgusted look at the dog as if somehow a seeing eye dog was not appropriate in their almighty Starbucks.

Not one single 'good morning' or 'hello' was ever uttered by those who passed by the man. Never a single acknowledgment of this very proud man who was clearly waiting for something, or someone. Just several annoyed looks at this out of place site and I have I don't mind telling you that made me angry. Heck even one of the Starbucks employees walked up to check the trash can near where the man stood and he never even attempted to engage or acknowledge the man. That made me even angrier.

I finally got up and cautiously approached the man. His dog looked at me and I swear smiled at me as if to say thank you. I said, "Excuse me sir, would you allow me to buy you a cup of coffee or something?"

To which this now smiling man turned towards me and said "Oh thank you I am fine. I really appreciate it though."

I wanted to engage further. I wanted to chat with the man a bit more but somehow I felt like that might be an interruption of what clearly was his routine. I reluctantly said, "Well have a great morning" and returned to my table.

It wasn't anything, a small gesture of kindness, no big deal right? Well when I sat down I noticed the oddest thing as my gaze returned to him. As this proud man stood there the same big gregarious smile returned to his face and for the next few minutes it never left. It was one of those smiles that even now as I write this it makes me smile. He literally seemed to be floating in the spot where he stood and I can only hope that it was my gesture that somehow caused that. As my eyes lowered and met the dog's gaze I swear the dog returned the look again and winked.

Several more minutes passed and then the dog rose to attention. He tugged at the man's hand as one of our city's local transportation workers for the elderly and disabled approached. The man straightened his tie one more time, picked up his bags and with a smile steered his head in my direction, the smile bright as ever. He didn't need to say a word as the message was received loud and clear.

Ripples....they come in all shapes and sizes. It took a blind man with an appreciative smile on a Monday morning to re-remind me of that.

Go make some Ripples of your own and find them returned to you in abundance.

Wednesday, December 10, 2008

Validation - Smile!!!

Sorry for the delay in posting. I was out in West Texas at my brother-in-law's ranch. Felt good to get away with no cell phone or email access. Great way to charge the old batteries let me tell you!

My dad sent this to me while I was out and just had to post it. It's a little long but well worth it. If you can't see it click here:




Ripple On!!!

Thursday, August 07, 2008

Never Underestimate The Power of the Smile

There's a young lady that works for a company in the same building where I have my office that has one of the most engaging smiles I have ever seen. She's a young, enthusiastic personality that truly lights up when she greets anyone. She obviously enjoys her job and her infectious approach to representing the company obviously benefits their organization in numerous ways.

Recently she stopped me in the hall to ask me where my next speaking appearance was going to be. Apparently she had picked up a copy of my book and had fallen in love with the concept of Rippling and wanted to come see me present on it in person. She chatted a bit about how she was applying the strategies to her own personal and professional relationship building and how the Ripple of a smile had actually landed her her current job.

It seems that her mother had always told her that a young lady, if she wants to be noticed, always wears a big smile, maintains eye contact and always has something relevant to say. She said after college she tried to follow her mother's advice but seriously doubted the applicability of the smile part. That was until she met her current boss.

It seems she was attending a function on behalf of the company she worked for at the time. She said this man approached her from out of no where and told her that she had a smile that was hard to miss and he needed people working for him like that. She initially worried that he was actually hitting on her but the more they spoke and the more she got to know him she knew his approach wasn't some veiled come on line. He was serious!

They continued chatting throughout the night. Because she was well read about the local Austin economy they ended up chatting about a number of relevant topics related to his business and her own professional interest. That was nearly two years ago and she has continued to advance right up the career ladder with this company. She told me that her mother's advice coupled with what she was learning by Rippling was a secret weapon that many young women (and men) should learn. I was of course humbled by her story and extremely appreciative of her sharing it with me.

Never underestimate the value of a smile, eye contact and a relevant way to keep someone engaged in a conversation. You just never know where the Ripples may lead!

Thursday, January 10, 2008

Can You Smile?

Do you realize a smile is the most powerful tool you have in your arsenal of connection? It announces before you even open your mouth that you are approachable, friendly and someone someone needs to know. It's one of the greatest Ripple makers of all time. Guaranteed!

When I give my customer service training I encourage my students to practice smiling every morning to prepare themselves to be more friendly towards their customers that day. In fact, I encourage people to utilize the same mirror that they use to brush their teeth, hair or put on makeup, to practice their smile before they leave the house. Yes, I said practice!

Give it a try tomorrow morning. Think to yourself....that Ripple guy told me to try this so let me give it a go. THEN SMILE at yourself. Tell me if that doesn't lift your mood. Tell me if it doesn't make you laugh..just a little...to yourself while you do it. Tell me if it doesn't make you think just a little bit about what positive effect you could have on those who may cross your path in the day ahead.

Smiling is one of the greatest things you can do for yourself and for others. Start practicing pulling it out and using it at least three times a day and I will assure you that many a Ripple will follow.

Here's a little piece I wrote about Smiling Costs Me Nothing if your interested
Click here to read it.

Remember to Smile and Ripple On!!!

Steve

Thursday, July 19, 2007

The Smile Costs Me Nothing

I walk these streets surrounded by others
My smile looking for a home on just the face of one
Nothing

People pass by me as if I am not there but I am there
Shuffling here and there too busy for me I suppose
Missing

People stay to themselves as if afraid
But the fear of what I ponder
Me

I keep walking keep trying because there is no harm in trying
Just need to catch an eye if only for a second
Chance


At last there it is my smile has found its mark
Is it recognition or unique fascination either way it gets returned
Smile

Their step seems to glide smoother as our brief moment begins to fade
My step certainly has found a new purpose
Conquest

Time to do it all over again
Another smile launched towards an oncoming sea of faces
Searching


© Steve Harper